1. 主题

【简洁明确，直奔主旨】

主题(Subject)要点明邮件中心目的，几个单词简要描述，让收件人一眼知晓意图即可。

话术总结

【问题】Questions about & regarding…/ An enquiry about…

【更新】Update on & to…/ Follow-upon…/ Progress on…

【约定】Meeting today & tomorrow / XXX Schedule / Reschedule

2.称呼

【注意身份，恰当选择】

写邮件之前确认好收信方的称呼，尤其是给教授/导师/助教/Mentor发邮件时，注意书写正确，如果名字都没写对会给对方留下非常不好的初印象。

话术总结

Hi + first name

Prof. & Dr. & Mr. & Ms. & Mrs. + last name

everyone / all / there / students / community / candidates / admission officer

Hello/ Dear/ Good morning/ To 同上

Hey + 同上：注意!Hey用于非常熟的人，一般较少使用

3.开场白

【简单问候，以示礼貌】

对于发件人来说，开场白的使用避免邮件过分直接和尴尬，对于收件人也能够感受到来信的友好和礼貌。

话术总结

【通用问候】Good morning Good afternoon Good evening

【通用问候2】How’re you How is everything going How things are going for you

【自己主动发邮件】Hope you’re doing well Hope you’re well Hope you continue to be well Hope you and your family are all well

【对方来信后】Thank you for reaching out Thank you for contacting meThank you for your email Thanks for your not

【对方回复后】Thank you for your reply Thanks for your reply Thanks for your quick & prompt response Thank you for getting back to me

【二次发送(首发邮件未收到回复)】I hope this email finds you well

【自己回复晚了】Sincere apologies for the delay here Sorry for my late reply I apologize for not replying you earlier

4.正文

【开门见山，条理清晰】

正文言简意赅，准确表达自己的意向。如果有多个问题或多方面内容，请利用排版分点表述。

话术总结-表达意图

I’m writing to ask & check & confirm & inform you & let you know & announce that & invite you to…

I’m writing to you about & regarding & with regards to & in regards to & concerning…

I have some questions regarding…

话术总结-常用主体语句

【疑问求助】May I know…I’d like to know…I’m curious about…I have a question about & regarding & concerning…Could you please tell me…Would you mind telling me…Would you please send me…I would appreciate (a lot & much) if you can…Is it possible for you to…

【查看附件】I’ve attached…to this email I’ve attached…for your reference Please find the document attached Here’re the details

5.结束语

【期待回信，表示感谢】

话术总结

【等待回信】I’m looking forward to hearing from you soon Please let me know if you have questions & queries & concerns Please let me know if that works / I would love your feedback on…

【预约成功】I look forward to talking with you next week & tomorrow Talk to you then See you then & tomorrow & onFriday

【表示感谢】Thank you for your time in advance Appreciate for your time & help Thanks again Thanks a lot for your help & assistance Thanks for your information Thanks for your patience & understanding & consideration

6.落款

【落款是一封正式的邮件不可缺少的一部分，一般与正文&结束语隔一行书写】

由于是最后一步啦，大家可能急着发出去而出现错误或遗漏，所以一定要稳住!建议制作个人的落款模板，一方面方便展示自己的基本信息，另一方面也避免书写错误。

话术总结

Best / Best regards / Best wishes / All the best / Kind regards / Thanks / Cheers / Sincerely

Tips

发送邮件前请仔细检查，避免拼写/称呼/附件遗漏/收件人邮箱等低级错误

邮件措辞尽量客气礼貌，避免强硬的要求，比如：You have to / must / need to，多用请求类语句Could you please…/ May I have…/ I’d love to…

发邮件的时间注意选择工作日的工作时间，如果有时差设置定时发送

使用专业的邮箱地址，比如给Prof发邮件尽量使用学校edu邮箱

收到回信记得礼貌回复，不管是否还有其他问题或后续输出，都请及时回复并表示感谢

心态：不要怕写错/语言不地道/用词不准确，只要能清晰表达自己的意思让对方理解即可。同时，邮件往来的过程也是学习书写的过程，所以不用担心，时间长了就熟悉啦!